Moscow tightens rules for delivery couriers with strict new oversight
Moscow has introduced a new set of regulations for delivery services operating in the city. The rules aim to improve oversight by requiring couriers to submit detailed personal data and undergo daily verification checks. With over 125,000 couriers handling more than 700,000 deliveries each day, the changes will affect a vast workforce. Under the updated framework, all couriers must now provide their full name, passport details, pension insurance number (SNILS), and taxpayer identification number (INN) for official verification. Before starting a shift, they will also need to take photos of their face, uniform, delivery bag, and vehicle. These measures form part of a digital monitoring system designed to track couriers in real time.
The new rules extend to the vehicles used for deliveries. Personal electric vehicles, such as e-bikes, will be fitted with IoT modules to monitor speed. In designated 'slow zones', the system can automatically reduce power to enforce a 25 km/h limit. This technology will feed into an address-based model, creating a unified digital database of delivery companies and their workers. Penalties for non-compliance have also been outlined. Individuals breaking the rules could face fines between 3,000 and 5,000 rubles. Officials may be charged 30,000 to 50,000 rubles, while companies risk penalties ranging from 50,000 to 200,000 rubles. The changes come as public trust in Moscow’s delivery services has grown to 80% over the past two years. Authorities have framed the regulations as a way to maintain this confidence while adapting to the sector’s rapid expansion.
The new system will centralise data on couriers and their activities, ensuring stricter compliance with city rules. Fines and speed restrictions will apply to anyone failing to meet the requirements. Officials state that the measures will help sustain the high level of trust reported among Moscow residents.
