Navigating Train Cancellations and Strikes: What You Need to Know
Here we are again, dealing with the annual rail chaos caused by strikes!
The union GDL has announced another rail strike, set to begin on Thursday evening, causing nationwide passenger and freight traffic disruptions until Friday at 10 pm.
Alternative Transportation Options
Facing delays of at least 60 minutes? Don't hesitate to switch to any other means of transport, including cabs, if there are no or no cheaper alternatives available to reach your destination station. However, keep in mind that you'll only be reimbursed a maximum of 120 euros for your cab fare.
So, what happens if you can't reach your destination station by midnight without using another means of transport? The railway's night journey rules apply, allowing you to avail similar benefits.
Dealing with Delays
Experiencing delays? Ensure you get written confirmation of the incident from train staff, which will enable you to claim compensation through various channels such as the passenger rights form, confirmations of delay provided by the train staff, or your DB customer account.
Where to Find the Passenger Rights Form
Unable to obtain forms on the train, or if delays don't happen during the journey (e.g., transfer connections), you can obtain them at the DB Information Desk, DB Travel Center, or download it directly from the Bahn website.
Time Limits for Submitting Claims
Regarding time limits, DB Information typically holds these confirmations for up to five days, while DB Travel Center allows one year. Keep this information in mind when submitting your claims.
Claiming Compensation
Once you have the completed passenger rights form and confirmation of delay, you can receive your compensation at ticket counters or through your online DB customer account. Preserve your original ticket for this purpose.
Compensation Thresholds for Delays
Passengers are entitled to a 25% compensation of their one-way fare for delays of 60 minutes, and 50% compensation for delays of 120 minutes. Passengers traveling on heavily discounted tickets, such as the Schönes-Wochenende-Ticket, however, are not eligible for this.
Season Ticket Holders
Season ticket holders-whether commuters, local, or long-distance services-are also entitled to compensation for delays of one hour or more, which they can choose between a voucher or a cash payment.
Changing Trains During Delays
Passengers can use alternate trains, including long-distance trains, if a foreseeable delay of at least 20 minutes is expected. This requires paying for the additional ticket first and seeking reimbursement later.
Cancelling Trips During Delays
If you choose to not travel due to announced delays, you can receive a full refund of your fare. This applies to delays at the destination station of more than 60 minutes.
Liability during Force Majeure
Since June 7, 2023, Deutsche Bahn is only liable for delays if causes lie within its area of responsibility. Ordinary circumstances such as extreme weather conditions, major natural disasters, third-party behavior, or train emergencies are not covered. Notably, the railway is still liable during strikes.
Food and Drink during Delays
If your journey is delayed by more than one hour, you are entitled to food and drink. If you are not offered anything, don't hesitate to ask. In the event of an overnight stay due to connection problems, the railroad company can also cover hotel costs.
Dispute Resolution
In case of disputes, contact the arbitration board for public transportation (SÖP), serving as a mediator between companies and their customers. Regional arbitration boards are also available in several federal states. Complaints must be addressed by railway companies within three months.
