Chat Etiquette Differences Across Generations
When it comes to chatting, our digital habits are often shaped by the age we grew up in. Berlin adult education teacher Thorsten Wallnig finds that his children (56) often remind him that they're aware he's the one sending those goodbye messages in Messenger conversations - a charming idiosyncrasy he sees as part of polite interaction.
AYouGov survey commissioned by DPA reveals that while there are trends based on age, there aren't defined generational divides. Communication scientist Tobias Dienlin explains this as a matter of learned habits. His "Whatsapp and Co." students, some of whom reach their 80s, have also adapted to the etiquette of texting, often leaving out greetings when they are used to it.
Chat programs: a youth phenomenon
Chat programs were intended for quick and casual conversations when they were first introduced. With the continuous nature of Messenger communication, younger people tend to communicate more briefly and openly. In a representative survey, only 22% of the youngest respondents (18-24) in Germany say hello and goodbye, while 59% of the over 55s do.
Emojis: a generational dynamic
Emojis are a popular way to bring feelings and moods into digital conversations, but their interpretation can vary based on age. Older generations might perceive them as less expressive communication, while younger ones learn to use them more effectively in daily chats.
Adapting language
Regardless of age, over half of the respondents make an effort to adapt their language when dealing with peers from different generations. While older people might use traditional greetings and sign-offs, younger generations tend to change their communication style according to their conversational partners.
The diverse chat etiquette preferences of various generations are shaped by cultural background, technological exposure, and personal preferences. Understanding and adapting to these differences can promote more effective communication across age groups.
(Source: )
Age-related chat etiquette preferences
Baby Boomers (1946–1964)
- Prefer formal communication
- Use traditional greetings and sign-offs
- Value clarity and direct messages
- Favor face-to-face or formal email interaction over instant messaging
Generation X (1965–1980)
- Formally direct but adaptive
- Prioritize efficiency and direct communication
- Value open but clear feedback
- Prefer a mix of digital and traditional communication methods
Millennials (1981–1996)
- Digital-first, frequent emoji users
- Value continuous feedback and open dialogue
- Collaborate effectively using group communication apps
Generation Z (1997–2012)
- Focus on instant communication and visual communication
- Favor short and informal messaging
- Embrace multimedia content and a variety of emojis to convey emotion
Comprehending these preferences enhances communication across generations and encourages inclusivity in the digital workplace.
(Source: Enrichment Data)
