Telecom consumer issues see increased focus as NCA and Consumer Protection Agency boost partnership efforts
In a significant move to enhance consumer protection and improve service delivery in Ghana's telecom sector, the Acting Director General of the National Communications Authority (NCA), Rev. Ing. Edmund Yirenkyi Fianko, and the Chief Executive Officer of the Consumer Protection Agency (CPA), Mr. Kofi Kapito, met for their first official encounter on August 14, 2025.
The meeting, held without any prior context, focused on strengthening collaboration between the two institutions to address consumer concerns in the communications sector. Specific issues under discussion included quality of service, terms and conditions of telecom products and services, and the specific interventions implemented by the NCA to improve consumer protection and service delivery.
Rev. Fianko took the opportunity to outline ongoing NCA interventions aimed at addressing these issues. Mr. Kapito congratulated Rev. Fianko on his appointment and expressed his interest in strengthening cooperation between the NCA and CPA. Mr. Benjamin Akoto, Head of Complaints at the CPA, accompanied Mr. Kapito in the meeting.
This meeting marked a meaningful step towards coordinated efforts to enhance consumer protection and address service quality issues in the telecom sector. The collaboration aims to address pressing consumer concerns within the communications sector, with both the CPA and the NCA demonstrating a commitment to work together to improve the sector for consumers.
The meeting provided an opportunity for both parties to further discuss issues such as quality of service and terms and conditions of telecom products and services. The NCA reaffirmed its commitment to safeguarding consumer interests in communications, while Mr. Kapito expressed his enthusiasm for the collaboration.
This joint effort between the CPA and the NCA is expected to bring about positive changes for consumers in Ghana's telecom sector, ensuring better service delivery, fair terms, and improved consumer protection.
- The collaboration between the National Communications Authority (NCA) and the Consumer Protection Agency (CPA) signified a significant shift in policy-and-legislation related to the telecom sector, focusing on consumer protection and service delivery improvements.
- The ongoing politics and general news surrounding Ghana's telecom sector will be impacted by this new coalition, as both organizations work together to enforce quality service, fair terms, and effective consumer protection policies.
