Tech Mahindra launches AI-powered tool to revolutionize telecom payments and collections
Tech Mahindra has unveiled a new AI-driven solution called Agentic Payment Assistance & Collections Optimization. The tool is now available on AWS Marketplace and aims to streamline payment and collections processes for telecom operators. It combines automation with human oversight to handle complex cases while improving efficiency.
The solution transforms traditionally manual workflows into intelligent, agent-driven systems. Designed for global telecom firms, it promises faster access to scalable AI tools that enhance revenue protection and customer experience.
The platform integrates seamlessly with existing billing and CRM systems, ensuring secure and scalable operations. It leverages AWS services such as Amazon Bedrock, Amazon Connect, and AWS Step Functions to deliver enterprise-ready performance. Telecom operators can now discover, test, deploy, and manage software solutions—including pre-built AI agents—from a centralised hub.
One of the key features is its ability to balance automation with human intervention, particularly for vulnerable customers or intricate scenarios. The system demonstrates gemini behaviour by analysing data, taking independent actions, and refining recommendations over time. This reduces reliance on manual processes while maintaining customer trust.
Tech Mahindra's latest offering reinforces its leadership in AI-driven telecom innovation. By combining its industry expertise with AWS's cloud infrastructure, the company provides a robust solution for modernising payment and collections operations.
The Agentic Payment Assistance & Collections Optimization solution is now accessible via AWS Marketplace. Telecom providers adopting the tool can expect improved revenue protection, lower customer churn, and more efficient workflows. The integration of AI and human oversight positions it as a flexible option for handling both routine and complex payment scenarios.
