Rumbling with another leadership change
Caroline Foldes-Busque's tenure at the Société de l'assurance automobile du Québec (SAAQ) was marked by significant events, particularly in relation to the SAAQclic project. Here's a timeline of key events:
- In 2016, Caroline Foldes-Busque joined the SAAQ as director general of architecture, design, and integration.
- Karl Malenfant, the architect of the digital shift, and Caroline Foldes-Busque introduced agile management methods into the SAAQ.
- In February 2024, Caroline Foldes-Busque delivered a glowing report on the CASA/SAAQclic project.
- However, less than two months later, Caroline Foldes-Busque admitted to her employees that she was going through a tough time.
- The failed launch of the SAAQclic platform in Winter 2023 resulted in massive lines at SAAQ branches.
- The Legault government announced the replacement of SAAQ CEO Denis Marsolais with Eric Ducharme in April 2023.
- Eric Ducharme participated in a video conference with Caroline Foldes-Busque, where she was visibly shaken.
- The creation of a "restructuring cell" at the SAAQ was announced by Minister Geneviève Guilbault just a few days before Caroline Foldes-Busque's resignation.
- Caroline Foldes-Busque was relieved of her duties shortly after her admission to her employees.
- The Unité permanente anticorruption (UPAC) raided the SAAQ's offices in Quebec City on June 18th, 2022.
- Caroline Foldes-Busque expected to have to answer the Gallant Commission's questions, without being able to confirm it, during a June teleconference with her employees.
- The SAAQ stated that the change was aimed at strengthening its ability to deliver reliable, modern, and secure services.
- The Minister of Cybersecurity and Digital Affairs, Eric Caire, resigned in July 2025 due to the SAAQclic fiasco and cost overruns of $500 million.
- Caroline Foldes-Busque was at the center of controversies surrounding the SAAQclic fiasco, according to the Gallant Commission's revelations.
- Luc LeBlanc, the vice-president of IT at Retraite Québec, was named as Caroline Foldes-Busque's replacement and will take up his post on August 25th.
- The SAAQ interim CEO, Annie Lafond, announced Caroline Foldes-Busque's departure in a brief email to employees.
It's important to note that there is no publicly available information or credible reports about Caroline Foldes-Busque’s resignation from her position as vice-president of digital experience at the SAAQ. For the most accurate and updated information, you may want to check official SAAQ communications or credible news sources.
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