Role Holder: Service Facilitator
Mitsubishi Electric Power Products, Inc.'s Service Center Division (SCD) is on the hunt for a customer-focused Service Coordinator to join their team in Hybrid Warrendale, PA. This role is crucial in managing and coordinating service activities, ensuring service operations run smoothly, and supporting field technicians.
The Service Coordinator will be responsible for a variety of tasks, including:
- Ensuring site readiness by confirming that technicians hold necessary credentials and meet safety compliance for each job site.
- Streamlining returns by issuing Return Material Authorizations (RMAs) for equipment returns and coordinating logistics.
- Managing maintenance contracts and ensuring that preventative maintenance work is completed on schedule.
- Generating and distributing work orders for all service activities and coordinating third-party equipment and logistics for site testing and start-ups.
- Facilitating deliveries by working with MEPPI logistics and customers to schedule deliveries for large service-related shipments.
- Managing and coordinating service activities, including scheduling and documentation, technician support, and invoicing.
- Supporting partners by issuing paperwork and coordinating payments for completed service work provided by authorized service providers (ASPs).
MEPPI's mission is to power reliability and deliver service excellence. As a U.S. affiliate of Mitsubishi Electric, they lead the industry with cutting-edge solutions for power systems and transportation.
The ideal candidate should have an Associate degree in Business or a related discipline, or an equivalent combination of education and experience. They should also possess strong multitasking and organizational skills, intermediate-level communication and interpersonal skills, and experience in CRM, ERP/MRP systems, and MS Office Suite.
MEPPI is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees. The Service Coordinator position offers comprehensive health coverage, with MEPPI paying 90% of the cost for medical, dental, and vision plans. MEPPI also provides exclusive employee perks such as profit sharing, a 24/7 Warrendale fitness center, wellness programs, and employee discounts.
The Service Coordinator position offers generous paid time off, with vacation earned after 90 days of employment and 12 paid holidays per year. MEPPI also offers career development opportunities, including training, educational assistance, and chances to advance one's career.
With 3+ years of customer service, sales support, or service coordination experience, ideally within a service-related industry, the Service Coordinator will drive accuracy and efficiency by creating and processing service orders, including parts, labor, ASP commissions, and service contract maintenance.
For those interested in applying, please click on the provided link. For the most accurate and up-to-date details, contacting Mitsubishi Electric Power Products, Inc. directly or checking their official careers page would be recommended.
- The Service Coordinator, in their role at Mitsubishi Electric Power Products, Inc., will manage and coordinate a variety of service activities, including sports equipment maintenance contracts if such maintenance falls under the service activities.
- In their support for partners, the Service Coordinator will issue paperwork and coordinate payments for completed service work provided by authorized service providers (ASPs), which may include sports equipment repair services if such services are offered by the authorized service providers.
