New Proposed Regulations for Responsible Gaming from the New Jersey Division of Gaming Enforcement
The New Jersey Division of Gaming Enforcement (DGE) has published new regulations aimed at setting a standard for when customers require intervention from online gaming operators. The proposed regulations, which are open to public comments until November 14, establish standards for online gaming companies and sports betting operators to identify at-risk patrons for problem gaming.
If approved, each operator will have to maintain a responsible gaming lead to monitor customers and follow 12 points of play criteria. The regulations cover a range of behaviours that could trigger intervention, including:
- A patron accessing the self-exclusion request page three or more times in a 30-day period without completing the process could trigger intervention.
- A patron's deposits exceeding $100,000 over a 90-day period could trigger intervention.
- A patron's deposits exceeding $10,000 over a 24-hour period could trigger intervention.
- A patron making three consecutive increases to any responsible gaming limits without any decreases within a seven-day period could trigger intervention.
In the first phase, the patron will be contacted by the operator and informed about the responsible gaming features offered. Customers placed on the state's at-risk list must be provided with responsible gaming information, resources, and be excluded from certain gaming marketing campaigns and promotions.
The second phase requires the patron to view a video tutorial regarding responsible gaming and problem gaming. If the operator cannot reach the customer after three attempts, the user's account will be temporarily suspended.
In the third phase, the operator will reach the customer by phone or video to discuss possible problem gaming behaviour and provide contact information for a responsible gaming professional. Customers still exhibiting signs of problem gaming after phase 3 intervention will have their accounts closed.
If a customer is found to be at risk, operators will undertake three phases of intervention. A customer can be removed from the at-risk list if they fail to trigger any of the criteria for at-risk patrons for 180 days following their due diligence review and their present activity does not exhibit any potential problem gaming behaviour.
The DGE has requested approval for these regulations by August 23, 2023. The new regulations are a significant step towards ensuring the safety and well-being of online gaming customers in New Jersey.
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