Natalia Dyer's Flower Bouquet Disaster Sparks Outrage Over Courier's Mistake
A courier's mistake turned what should have been a joyful moment into frustration for Natalia Dyer. After receiving a flower bouquet from Rozabella, the bouquet was taken back due to an error—leaving her upset. The incident, shared on social media, has since sparked widespread debate about how businesses should handle such situations.
The trouble began when a Rozabella courier delivered flowers to Dyer, only to realize they had been sent to the wrong person. Instead of leaving the bouquet, the courier retrieved it, explaining the mistake. Dyer later described the moment as deeply disappointing, especially as it happened on a day meant to be special.
Her frustration grew when Rozabella offered a replacement bouquet. While she accepted it, she explained that the damage was already done—her mood had been ruined. In a Threads post that gathered over 20,000 views, she argued that a professional response would have been to leave both the mistaken and correct bouquets, rather than taking one back.
Many commenters agreed, with some stating they would have refused to return the flowers. Another woman shared a similar experience, recalling how Rozabella had initially delivered an impressive bouquet to her, only to replace it with a smaller one after realizing the error.
A Rozabella representative did apologize to Dyer for the courier's mistake. However, she dismissed the apology as insufficient, claiming the company had failed to acknowledge the emotional impact of their actions.
As of February 2026, there is no public record of Rozabella issuing a broader apology or changing its policies in response to the criticism. Dyer's experience remains unresolved beyond the replacement bouquet, while the debate over how businesses should handle delivery errors continues.
