Ministry of Excellence in Innovation (MoEI) commences the second phase of their 'No Red Tape' Campaign, aimed at simplifying government services.
In June 2025, Sheikh Mohammed bin Rashid unveiled the second phase of the UAE's Zero Bureaucracy Programme. This ambitious endeavor strives to obliterate all digital red tape, transforming online government services into a seamless, paperless experience.
Kicking off at the ministry's Zero Bureaucracy Forum of 2025 in Dubai, the initiative aspires to delight customers by minimizing headaches, reducing documentation, and expediting service delivery. Dignitaries from various ministries and partner entities were present, signaling the government's unwavering commitment to swift, efficient, and people-centric services.
To recognize outstanding efforts in streamlining procedures and improving user satisfaction, the Minister's Zero Bureaucracy Award was introduced.
The programme doesn't shy away from fostering a culture of ingenuity and dynamic leadership among ministry staff, as well as actively engaging stakeholders in sculpting a nimble public sector. By doing so, it aligns with the UAE government's grand vision of delivering nimble and responsive services across all departments.
According to the fine print, the second phase targets the eradication of remaining digital bureaucracy. It focuses on streamlining online processes and applications, aiming for a user-friendly, efficient experience. The initiative also emphasizes inter-ministry collaboration, uniting forces under a national framework to secure a bureaucracy-free zone. Leveraging AI and automation, entities like the Ministry of Human Resources and Emiratisation (MoHRE) have already sped up service delivery via AI-driven systems that issue work permits in seconds, eliminating manual paperwork. Last but not least, agencies will refine services based on user feedback to create a flexible, forward-thinking public service ecosystem.
The ultimate goals of this daring venture include establishing the UAE as a model of government service delivery excellence, improving the citizen and business experience, and designing a government service framework that is sustainable, efficient, and future-focused. It's all about creating a public sector that is a joy to interact with and fosters a positive business environment.
In essence, the second phase of the UAE's Zero Bureaucracy Programme is a bold step towards a fully digital, paperless, and user-friendly government, aiming to set the global standard for bureaucracy-free service delivery and citizen satisfaction.
The second phase of Sheikh Mohammed bin Rashid's Zero Bureaucracy Programme, launched in June 2025, seeks to recognize outstanding efforts in streamlining processes and improving user satisfaction through the Minister's Zero Bureaucracy Award. This innovative venture aspires to foster dynamic leadership and a culture of ingenuity among ministry staff, actively engaging stakeholders in shaping a nimble public sector. By eradicating digital bureaucracy, it aims to create a user-friendly, efficient, and future-focused government service framework, positioning the UAE as a model for bureaucracy-free service delivery and enhancing citizen and business satisfaction. This political initiative is also focused on inter-ministry collaboration, leveraging AI and automation, and refining services based on user feedback, with agencies like the Ministry of Human Resources and Emiratisation already employing AI-driven systems to issue work permits rapidly.
%20commences%20the%20second%20phase%20of%20their%20'No%20Red%20Tape'%20Campaign%2C%20aimed%20at%20simplifying%20government%20services.){kind=link}