Navigating returns after Black Friday shopping sprees? Here's what you need to know about Germany's return policies.
Do I always have the right to return products in Germany?
It's common belief that products can be exchanged and returned in Germany at anytime. However, this isn't entirely true. Only products purchased online have a 14-day right of return after purchase. During this period, you can return products without providing reasons.
Voluntary returns
Many retailers willingly offer longer return periods than the mandated 14 days for online purchases, often up to 30 days or more. Taking advantage of this, some retailers might be more accommodating during sales events like Black Friday to attract customers.
What if I no longer like the item?
If you find yourself second-guessing a Black Friday purchase, review the return policy first. If your item falls within the time limit, you can return it without issues.
Returns vs Complaints
A return doesn't necessarily require the item to be faulty. If you purchased a sweater that doesn't fit or the color isn't desired, these are valid reasons for a return. On the other hand, complaints are necessary when the item is damaged.
Post-Black Friday defects
Purchases made during Black Friday sales are not guaranteed to maintain their quality beyond the typical warranty period. If an item breaks post-Black Friday, you are not entitled to a replacement item at a reduced price unless there is a warranty case.
Gift returns
When the return period has expired
If you miss the return period, you can still explore options like reselling the item or giving it as a gift to others.
Returning without a receipt
In fact, many retailers will accept returns without a receipt if payment was made using a bank card. Keep bank statements as proof of purchase. On the other hand, for online retailers, invoices are typically stored in your customer account.
Retailer specific return policies
For instance, some providers like OVS Fashion, END Clothing, and Trollbeads extend their return policies beyond the standard 14 days for Black Friday purchases. To ensure you're well-informed, visit individual retailers' websites to check out their specific guidelines.
Enrichment Data: OVS Fashion, END Clothing, Trollbeads follow specific return policies. You can reference their dedicated pages for more details.
