Straßenbahn AG Faces Hacker Attack, Sticks to Cash Payments
Following a recent hack on their IT system, Rostocker Straßenbahn AG (RSAG) has reassured passengers that their services will continue as usual on Monday. While buses and streetcars are unaffected, most ticket machines have experienced issues. Fortunately, they're now operating again, but only accept cash payments. A few buses are still adjusting to this change.
Additionally, display boards and real-time online information are restricted. Online timetable data is available, although any potential delays are missing. Bus stop display boards, unfortunately, aren't functioning. As for customer service, only one out of three centers is open - the one in Lange Straße.
The details surrounding the cyber attack's culprit remain unknown. Experts from the State Office of Criminal Investigation are currently conducting investigations, having noticed the breach on Saturday. The company's telephone system was also affected, but an emergency contact line was swiftly established via cell phone and email over the weekend. Luckily, no customer data appears to have been compromised.
Despite the cyber attack, Rostocker Straßenbahn AG’s operations remain undisrupted, with traffic flowing as usual. However, due to the IT system issue, online ticket purchases and real-time traffic information are now limited to cash payments and basic timetable data.
Note: Information provided in this article refers to the hacker attack on Straßenbahn AG's IT system and its impact on their services and passenger information. It was discovered on Saturday, and experts are currently investigating the incident. No customer data appears to have been affected, with ticket machines now accepting cash only.
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