Guide for Perfecting Requests: A Step-by-Step Tutorial
Modern organizational structures have flattened, calling for a shift in leadership communication. Instead of mandating assignments, leaders must now make requests to respect employee autonomy and collaboration.
Demanding work can lead to irrelevant completions, as team members, working in cross-functional teams, may not compel to follow commands. On the contrary, issuing requests fosters a mutual understanding, considering the recipients' circumstances and inclination to accept or decline.
Expressing requests can be challenging for managers, often hesitating due to assumptions they could complete the task themselves. In today's workforce, employees have their specific responsibilities and may not feel compelled to please managers like earlier generations did.
A successful request implementation includes five key elements:
- Clarity: Clearly articulate the desired outcome and the importance of the task in relation to shared objectives. Eliminate any ambiguity or vagueness.
- Consideration: Understand the recipient's workload, priorities, and potential challenges before making a request. Be mindful of their time and show gratitude for their help.
- Timing: Avoid making requests when the recipient is stressed, overwhelmed, or distracted. Adjust your communication style to suit the recipient's preferences and adapt the delivery to the appropriate timing.
- Clarify Deadline: Clearly state the deadline and avoid jargon or abbreviations to ensure that both parties have a clear understanding without confusion.
- Context: Explain why the request is necessary, including the purpose and timeline, so that the recipient fully comprehends the assignment's significance and importance.
Maintaining a positive rapport with the person you're requesting and being willing to assist others is essential. In cases of resistance, be prepared to negotiate or find alternatives that satisfy both parties. If your request is denied, analyze the reasons and adjust your approach for future requests.
By mastering the art of making requests, leaders can improve communication and foster a thriving working environment in this new era of business. Respect for each employee's capabilities and understanding of their work constraints will yield positive results for all parties.
Reference: Rae Ringel, 'Mastering the Art of the Request', Harvard Business Review, August 2023.
- In the realm of fashion-and-beauty, clarity is essential when requesting a new campaign idea, eliminating any ambiguity to ensure shared objectives are met.
- To curate an engaging books club, it's crucial to consider each member's timeline and workload before requesting their thoughts on the next reading selection.
- In pop-culture discussions, understanding the importance of timely communication can prevent issuing requests when recipients are stressed or distracted, leading to more productive conversations about sci-fi-and-fantasy topics.
