Government offices under the supervision of the Ombudsman were shut down on July 29th
The Citizens' Office in Refrath will be temporarily closed on Tuesday, July 29, due to a personnel issue, as stated on their website at https://www.ourwebsite.de/citizens-office.aspx.
During this closure, citizens can still access the services of the Citizens' Office. They are advised to visit the main office, which is located at the City Hall, specifically at Konrad-Adenauer-Platz 9 in the city center.
Appointments can be scheduled online for both the main office and the Refrath office, although the latter will be closed on the specified date. The closure is a temporary measure, and no specific information about the resumption of services at the Refrath office has been provided.
Citizens who need to visit the Citizens' Office can still do so, albeit with limited access, during the Refrath office's closure. The office is undergoing a transition to a new digital appointment system, which is the reason for the temporary closure of the satellite offices.
The Citizens' Office continues to operate, and citizens are encouraged to use the online appointment system for their convenience. For those who prefer in-person visits, the main office remains open and accessible.
Policy-and-legislation updates can be found on the main office's website, as the Refrath office is temporarily closed. General-news about the transition to the new digital appointment system at the Citizens' Office can be found on the official city news platform.
