Flight Cancellations and Delays: A Goldmine for Cybercriminals
Getting stuck with a flight cancellation or delay can be a stressful experience, especially when you're pressured for time. Unfortunately, scammers have now capitalized on this situation, creating fake websites to trick hapless travelers into disclosing personal data or downloading malicious software.
Beware of Bogus Hotline Numbers
In a rush to contact your airline or travel company, you might opt for a quick Google search. However, beware of landing on fake websites, as cybercriminals often take advantage of your haste and desperation to present themselves as authentic.
To protect yourself, it's essential to have the official service telephone number of your airline, booking portal, or tour operator handy before embarking on your journey.
Refrain from Unsolicited Downloads
Once you fall into the hands of fraudsters, they'll invariably request personal information or ask you to download programs or apps. Under no circumstances should you comply with these requests, as doing so will give cybercriminals control over your device and all its data.
Monitor Your Internet Searches
If you must use a search engine to find your airline’s hotline number, take a close look at the website address. Fraudulent sites often employ devious domain techniques.
Immediate Disconnection is Key
Reputable hotlines usually come with automated announcements followed by a hold period. However, in scam attempts, you'll often be connected directly to a fraudster.
During the conversation, disconnect immediately if the scammer requests software installations or asks for confirmations from your banking app.
Seek Protection and Report
If the scammer manages to drain your account or credit card, contact your bank immediately to request a chargeback. Also, file a complaint with the police, as this information will prove crucial in investigation and prevention of future incidents.
Protect Yourself from Cyberattacks
To safeguard yourself against phone fraud and protect your personal information, follow these guidelines:
- Verify Contact Information Directly:
- Always contact your airline using the contact information from their official website or app.
- Use Official Websites and Apps:
- Instead of relying on search engine results, visit the airline's official website or app to find contact information.
- Be Wary of Unsolicited Calls:
- Watch out for unexpected phone calls, especially promotional offers. Legitimate airlines rarely contact customers for additional fees.
- Scrutinize Social Media Accounts:
- Check the authenticity of social media accounts before engaging in conversations. The airline's official profiles typically have verified badges, high follower counts, and active interaction.
- Identify Red Flags:
- Be vigilant when booking flights online. Check for deficient web design, spelling errors, and blurry third-party icons. Make sure the website starts with "https://" and features a padlock icon.
- Guard Sensitive Information:
- Never share your record locator or other sensitive information with strangers, even if posing as airline representatives. Scammers often leverage such information to cancel or modify your flights.
- Use App for Flight Rebooking:
- If you need to rebook your flight, opt for the airline's app or website for secure and authentic rebooking services.
By following these precautions, you can significantly decrease your exposure to airline and travel company scams during flight disruptions.
Source:
