European airports and airlines, including those in Germany, struggling with poor performance?
In the latest ranking by AirHelp, Düsseldorf Airport shines as the best airport in Germany and the 100th best worldwide. With an overall score of 7.64/10, Düsseldorf Airport outperforms other major German airports such as Berlin Brandenburg, Munich, Hamburg, Frankfurt, and Nuremberg in customer satisfaction (8.1/10) and punctuality (7.4/10).
However, the story is not as rosy for some German airlines. Lufthansa, the country's leading airline by flight departures, faces operational pressure, with a payment behaviour score of 3.0 out of five, ranking it 3rd worst in this category. TUIfly and Discover Airlines, a subsidiary of Lufthansa, also received concerning scores, tying for the 7th worst position with a reliability score of 3.0.
The European ranking suggests challenges with service and reliability for some German airlines, but specific customer satisfaction and punctuality scores for Lufthansa, TUIfly, Eurowings, and Discover Airlines are not detailed in the results.
The beginning of the year saw a series of worker strikes affecting several German airports, including Düsseldorf, Berlin-Brandenburg, Munich, Hamburg, and Nuremberg, resulting in hundreds of cancelled and delayed flights. Despite this, Duesseldorf Airport managed to maintain its position, scoring the same as Belfast Airport in the UK, and the Toulouse-Blagnac and Lyon Saint-Exupery Airports in France.
Flightright, a customer flight portal, ranked the worst airline in 2025, but no specific information was provided about the other airlines that were included in the top 20 largest airlines ranked by Flightright. Similarly, no information was provided about what the "worst airlines of 2025" survey entailed or how the scores were determined.
The ranking by Flightright considered scores for airlines' reliability, compensation policies, and customer satisfaction. Discover Airlines, despite having the best overall score, received the worst score for customer satisfaction among the German airlines, while TUIfly followed Discover Airlines in terms of customer satisfaction among the German airlines.
In summary, while Düsseldorf Airport leads in Germany for customer satisfaction, punctuality, and reliability, some German airlines face challenges in service and reliability, as indicated by the European ranking. The specific scores for Lufthansa, TUIfly, Eurowings, and Discover Airlines are not detailed in the results, leaving room for further investigation.
In the midst of the discussion about airports, it's worth noting that the sports field is far removed from this context. For instance, Lufthansa, TUIfly, Eurowings, and Discover Airlines might have strong aviation teams, but their performance in sports is not addressed in the given information.
Moreover, while Düsseldorf Airport is praised for its airport services, sports clubs located in the city like Fortuna Düsseldorf or FC Hölkenhorn 09, have their own achievements and challenges on the sports field, separate from the airport ranks and scores.
