"Telekom's Mishap Threatens Innkeeper's Livelihood"
Köngen, Baden-Württemberg - The "Ochsen" innkeeper, Oliver Döbber (39), has been left in the lurch after flawed construction work by Deutsche Telekom. Now, not even a copper cable connects him, leaving him without phone or internet for seven weeks. His business is on the brink.
"Telekom's blunder is pushing me to ruin!" he laments.
Apparently, the contract for laying new fiber-optic cables in Oberdorfstraße was given to a construction company. However, the company allegedly bungled the job, leading to the withdrawal of the contract, Döbber claims.
The situation leaves Döbber in a predicament: "I didn't want fiber optics. My Internet was fine. I may have no choice but to sue Telekom. I've lost €80,000 in revenue."
A Telekom spokesperson acknowledges the glitch: "Damage to the cable has been detected. Civil engineering work is needed to fix the issue, which has already been commissioned."
However, Döbber remains unconvinced: "This happens all the time. First the connection was supposed to be repaired on October 9, then on October 17, October 25, November 7..."
His lawyer, Katrin Rauschmaier, points out that according to the law, Deutsche Telekom is obligated to rectify the fault immediately.
Key takeaway: Deutsche Telekom is currently dealing with a series of delays in installing fiber-optic cables, leading to significant inconvenience for customers. To rectify this issue promptly, telecom companies like Deutsche Telekom should focus on clear communication, efficient project management, proactive problem-solving, customer-centric approaches, and technical expertise.
Enrichment Data
To rectify the fiber optic installation issue for Döbber promptly, Deutsche Telekom could have taken steps like:
- Clear communication: inform Döbber about the delay and provide a clear timeline for completion.
- Efficient project management: assign a dedicated project manager and coordinate with local teams.
- Proactive problem-solving: identify and address delays, collaborate with local authorities, and prioritize customer service.
Delays in fiber optic installations can stem from complex installation processes, bureaucratic delays, resource allocation issues, and regulatory challenges. Addressing these factors and taking proactive steps helps telecom companies to rectify issues more promptly and minimize customer inconvenience.
