Navigating Rail Strikes: Passenger Rights and Alternatives
Whether you're a frequent commuter or planning a trip, a rail strike can throw a wrench into your plans. In Germany, and across the EU as per the EU Passenger Rights Regulation, passengers are protected during rail strikes, ensuring they can still make their way to their destination or receive compensation for disruptions. Let's explore what you can do during a rail strike and your entitlements to assistance and reimbursement.
How to Stay Informed During a Strike
Before departing, always check the train operator's website or use their app to see if your train is running. Deutsche Bahn, for instance, updates its website and app with alternative schedules during strikes and offers the option to change your travel times. If traveling with a private rail company, check their website for up-to-date information on cancellations and alternative arrangements.
Alternative Transport Options During a Strike
In the past, Deutsche Bahn has organized cab rides for local passengers at larger stations. Additionally, during a strike, passengers with a local train ticket may travel on long-distance services like IC or ICE trains. Private rail companies may also arrange shared buses for substitution.
Compensation for Delays or Cancellations
If your train is delayed or cancelled, passengers are entitled to compensation as per the EU Passenger Rights Regulation. The compensation amount depends on the length of the delay:
- Delays between 60 and 119 minutes: 25% of the ticket price
- Delays of 120 minutes or more: 50% of the ticket price
Remember, these compensation amounts are based on the total fare, and the extension to alternative transport is free. This regulation applies to both regular and season tickets.
Requesting Compensation and Reimbursement for Delays or Cancellations
To request compensation, simply provide evidence of the delay—for example, by taking photos of display boards or screenshots of the app or website. You may submit your claim through the Deutsche Bahn website or app, by post with a completed passenger rights form, or in person at a travel center. Refunds must be submitted within one year of the expiration of the ticket's validity period.
Cancelling or Re-routing Your Journey Due to a Strike
If the train is significantly delayed or cancelled, passengers can cancel their journey and receive a full refund. If the delay is already obvious before departing or within a certain timeframe after arrival, passengers can start or cancellation their journey with another transport company—such as Flixtrain or Flixbus—and have the costs reimbursed by the rail company.
In the event of a rail strike, passengers may be stranded at a station. In this case, the rail company is obligated to arrange accommodation, as well as transportation to the hotel and back to the station. If the passenger chooses to arrange their own accommodations, they should obtain confirmation from the rail company and keep the receipts for reimbursement.
Stay informed, follow alternative transportation options, and enjoy your journey, even during a rail strike. With the EU Passenger Rights Regulation, rail passengers in Germany and the EU can rest assured that their rights are protected, allowing them to travel with confidence.
