Controversy arises as Karl Malenfant challenges the eligibility to bid for SAAQclic in a public hearing
The tender process for SAAQclic, the Quebec Automobile Insurance Society's digital marketing project, has been under scrutiny due to a series of revelations. Karl Malenfant, the project manager of the digital shift, has found himself at the centre of the controversy.
It has been revealed that only 14 out of the 48 people proposed by LGS, one of the private firms involved in the project management, actually worked on the digital shift, even for a minute. This information came to light during an inquiry led by Judge Denis Gallant, who has been investigating the digital shift's progress.
Karl Malenfant initially claimed to have learned about the underestimation of work for the digital shift by LGS and SAP at the end of 2019. However, documents have since emerged showing that Malenfant had access to the difference between the initial and amended submissions of LGS and SAP on March 6, 2017.
Malenfant's involvement in the selection of private firms for SAAQclic has also been called into question. The inquiry commission concluded that LGS might have presented team A in the invitation to tender and ultimately, team B worked on the project. In another exchange, Malenfant sent a copy of the "selection committee synthesis for IBM" to a consultant, Madeleine "Mado" Chagnon, despite the documents being meant to circulate in a closed loop.
When confronted with these revelations, Malenfant appeared shaken and acknowledged the commission's diagnosis as correct. He wrote on LinkedIn on May 13 that he knew nothing about this underestimation, but an email sent by Malenfant on April 8, 2016, containing Deloitte's "response book" as an attachment, tells a different story.
The alliance formed by LGS and SAP had reduced their initial proposal by approximately 700,000 hours of planned work. This underestimation led to a dispute and a significant increase in the project's budget. Deloitte, another firm involved in the project, had indicated an increase of over 75% in their proposal.
Despite these controversies, the names of the 14 individuals who actually worked on the digital transformation of the SAAQ but were counted multiple times in the tender remain undisclosed.
Lomer Gouin, a former Liberal prime minister, initiated the quiet secularization of the Quebec state, but is now largely forgotten. As the SAAQclic controversy continues to unfold, Malenfant's role in the project remains under investigation.
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