Card enthusiasts can engage in swapping Paderborn-issued cards
Fortuna Düsseldorf Offers Refunds and Ticket Exchanges for Home Match Against SC Paderborn
Fortuna Düsseldorf has announced that fans who have purchased tickets for the home match against SC Paderborn on April 16 will have the option to exchange their tickets or request a refund. The deadline for submitting refund requests is April 15.
To request a refund, match day ticket buyers should send their ticket along with the required form, available at www.f95.de, to the following address:
Düsseldorfer Turn- und Sportverein Fortuna 1895 e.V., Arena Straße 14047 Düsseldorf
For the refund, the transaction number and bank account details are required. Refunds for PayPal, MasterCard, and VisaCard will be processed through the respective payment provider. Any questions regarding refunds can be sent to [email protected].
Fans who purchased their tickets for the match against SC Paderborn online can exchange their ticket for the match against FC Augsburg on the penultimate matchday. However, the date for the match against FC Augsburg has not been specified.
Season ticket holders will be contacted via email and through the club's homepage soon. The club has not detailed the specific process for exchanging tickets for the home match against SC Paderborn or if the option to exchange or refund tickets applies to other matches besides the specific match against SC Paderborn.
It is important to note that no refunds are made for rescheduled matches; tickets remain valid for the new date and time. This suggests that refunds may be restricted for certain conditions. For precise procedures and eligibility, contacting Fortuna Düsseldorf’s official ticket office is recommended.
If you have purchased tickets via a third-party service, their refund policy may also apply. Always keep your purchase confirmation as proof. The required information for a refund typically includes the order or booking reference number, registered email address used for purchase, full name of ticket purchaser or supporter ID, details about the tickets (match date, seat category), and the reason for the refund request.
For fans who wish to exchange their tickets rather than request a refund, more information will be provided as it becomes available. Keep an eye on the official Fortuna Düsseldorf website's ticket section or contact their official fan shop or customer service directly for the latest updates.
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