Car Manufacturer Pushes for Dealer Initiative in Enhancing Post-Crash Vehicle Maintenance
In the face of challenges such as tightening margins, increasing operational costs, and an evolving post-COVID car parc affecting aftersales revenue, the UK automotive retail sector is in need of a solution. AX, a leading accident management provider, has stepped up to the plate with the launch of the AX Academy, a digital training platform designed to train dealership staff, improve compliance, and optimize accident aftercare performance.
The AX Academy is not a revenue stream, but a means to improve performance and compliance in accident management. It is included at the dealership new starter induction stage, demonstrating its importance. Over 6,500 personnel have been enrolled in the AX Academy, and the platform automates and digitizes the process to make it easier for both experienced and new dealer team members to stay updated on the latest developments.
The AX Academy allows users to update their training schedule instantaneously, making progress tracking easier. This digital platform is a tool provided by AX for training dealership staff, not an advertisement.
In addition to its focus on dealerships, AX's accident management programme offers multiple revenue streams, including credit hire commission, additional sold workshop hours, parts and materials sales, and even the uplift in new vehicle sales from customers who change their car following an accident. AX also offers accident aftercare and credit hire services.
In the broader context of the UK insurance sector, a long-term solution for managing hybrid and battery car repairs and accidents involves a multifaceted approach. This includes specialized training, regulatory updates, repair network expansion, and industry collaboration. The Association of British Insurers (ABI) has updated its Salvage Code to include standards requiring assessors to be trained in high-voltage systems and familiar with manufacturer repairs for EVs and hybrids.
Insurers are also optimizing pricing and underwriting approaches to the unique risks and costs posed by EVs, and are calling for clearer regulations on EV ownership, battery storage safety, liability during charging, and maintenance requirements.
Dealers are encouraged to be proactive in accident management to improve repair processes and customer retention, given rising costs and complexity in servicing hybrid and battery vehicles.
For more information about the AX Academy and AX's accident management services, please visit: AX. AX is urging franchised dealers to adopt a proactive approach to accident management.
The AX Academy, a tool for training dealership staff, is not a source of revenue but a means to improve compliance and performance in accident management. It includes trainings on the latest developments in accident management, making it easier for both experienced and new dealer team members to stay updated.
In the insurance sector, a long-term solution for managing hybrid and battery car repairs and accidents involves regulatory updates, industry collaboration, and specialized training, like the one provided by AX Academy. The Association of British Insurers (ABI) has updated its Salvage Code to include standards for assessors working on electric vehicles (EVs) and hybrids.
Dealers are encouraged to be proactive in adopting a proactive approach to accident management to improve repair processes and customer retention, given the rising costs and complexity in servicing hybrid and battery vehicles. For more information about the AX Academy and AX's accident management services, visit AX's website.
