Almaty's administration is constructing a government based on the ideology of "listening state"
In the heart of Kazakhstan, the city of Almaty has been actively engaging with its citizens through various means. One such initiative is the Open Almaty public reception office, which has been addressing a significant number of queries posted on social media and received by the office.
According to the latest data, approximately 94% of these queries are promptly addressed, a testament to the office's commitment to public service. The majority of these queries revolve around public transportation, construction quality, road and sidewalk conditions, public safety, and the state of engineering networks.
The city administration, led by Akim B. Sagintayev, has been working diligently to strengthen public engagement. This is evident in the six live broadcasts held this year, including one with the city akim himself. During these broadcasts, 165 citizen questions were addressed.
The weekly Akimat LIVE program on Almaty TV also provides a platform for citizens to ask questions and voice their concerns. This interactive approach has led to over 1,500 TV segments being aired on all channels following these events.
Looking back at 2020, 96 broadcasts were aired, during which 2,400 citizen questions were answered. A total of 3,048 journalist questions were clarified during press conferences held at the city akimat press center, involving 623 speakers from the akimat's top leadership.
However, it's worth noting that there is no direct information available on the effectiveness of the Open Almaty public reception office in addressing citizen queries or detailing the most common topics of inquiry in Almaty. While the city administration in Astana, the capital, has been noted for restrictive practices regarding public assembly approvals and lack of transparency on related citizen requests and clarifications, the situation in Almaty may differ.
Given this absence of detailed official data, it would be reasonable to infer that precise and up-to-date insight into the Open Almaty public reception office’s performance and citizen query trends are either not publicly disclosed or not covered by available sources as of mid-2025. For more specific and current information, consulting local government reports, official Almaty city administration communications, or civil society monitoring groups focused on citizen services in Almaty would be necessary.
In January 2021 alone, 45 press events were held with 84 speakers, resulting in over 24,000 materials being published following these events. Informational and explanatory work is conducted through city media outlets and the Almaty Akimat press center. These events clarified 293 journalist questions.
While the specifics of the Open Almaty public reception office's performance and citizen query trends remain somewhat elusive, it is clear that Almaty is making strides in fostering open dialogue and active citizen participation.
- In Almaty, the city administration is actively engaging with citizens on various issues, including policy-and-legislation, politics, and general-news, through means such as the Open Almaty public reception office and live broadcasts.
- While the effectiveness of the Open Almaty public reception office in addressing citizen queries and detailing the most common topics of inquiry is not clearly outlined in available sources, it is evident that Almaty is working towards strengthening public engagement and fostering open dialogue.
