Airline Passenger's Question: Air Hostess Prevented Emmason from Exiting Ibom Air Flight - National Civil Aviation Authority (NCAA)
A video has surfaced online showing an incident involving Ibom Air passenger Comfort Emmason being blocked from disembarking an aircraft. The altercation occurred on a flight from Uyo to Lagos on August 10, 2025.
According to reports, Emmason's seat number was 14F. The incident started when a flight attendant asked her to switch seats, which Emmason refused, leading to an ensuing dispute. In the video, Emmason can be heard saying she wants to leave but is being prevented by someone standing in her way.
During the flight, Emmason continued to exhibit unruly behavior, giving the middle finger to other passengers and the cabin crew. This unruly behavior persisted even after landing, with Emmason attacking an air hostess. The cabin crew avoided her during the flight, and when she attempted to leave the plane upon learning that security had been called, she was blocked from exiting by the air hostess due to her violent behavior.
The Director of Public Affairs and Consumer Protection of the Nigerian Civil Aviation Authority (NCAA), Michael Achimugu, stated that any violent passenger can be removed in whatever way security deems fit, given the situation. Security was called due to Emmason's attack on the air hostess, and when they arrived, Emmason continued to struggle and fight. The removal of Emmason from the plane was not tidy due to her resistance.
The preliminary investigation into the incident is ongoing, with the NCAA summoning both Emmason and Ibom Air cabin crew members for further questioning. The outcomes of this investigation will likely influence any disciplinary or legal actions.
Regarding standard procedures for dealing with unruly passengers, cabin crew first attempt to de-escalate the situation verbally and diplomatically. If the passenger remains disruptive or poses a safety risk, crew may restrain the passenger using approved methods. The pilot is informed and may decide to divert or delay the flight if necessary for safety. The airline records the incident and reports to aviation authorities such as the NCAA. The unruly passenger may face legal action or bans from flying with the airline.
This incident underscores the importance of adhering to standard aviation protocols when dealing with unruly passengers. The NCAA's involvement and the ongoing investigation suggest that Ibom Air and Nigerian aviation authorities are following regulatory procedures to assess the incident fairly and according to aviation safety standards.
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