Adjustments being made at Toronto's Rogers Stadium by Live Nation, following fan complaints.
Rogers Stadium, Toronto's new outdoor venue, hosted its inaugural concert by K-pop group Stray Kids on Sunday, but concerns were raised about crowd management during the event. In response, a meeting has been scheduled by local city councillor James Pasternak with Live Nation Canada and Northcrest Developments, the landowner of Rogers Stadium, to discuss potential solutions.
The meeting, set to take place this morning, aims to address issues such as crowd surges, long security check lines, restroom wait times, and limited access to drinking water. Live Nation Canada is reportedly incorporating fan and community feedback and working closely with city officials, transit operators, and emergency services to make adjustments that improve crowd control and overall fan experience at the venue.
While not directly stated as implemented, technology-assisted operational management tools represent a promising approach for enhancing venue management in the longer term. Companies like 24/7 Software, which help venues manage operations by integrating data and providing real-time views across facilities to optimize response times and crowd management, could potentially be part of future improvements at Rogers Stadium.
The venue's design exceeds international safety codes, but some fans felt their seats moved during the concert. Live Nation Canada attributes this to the design of the venue. The meeting may also address this issue as part of the ongoing efforts to improve the fan experience.
Rogers Stadium is preparing for upcoming shows, with British rock band Coldplay set to perform for four shows between July 7 and 12, 2025. The venue and transit services from Downsview Park seemed ill-equipped to handle the crowds during the Stray Kids concert, and it took up to two hours for some fans to exit the stadium after the concert. The collaboration between Live Nation Canada, city officials, transit operators, and emergency services is expected to ensure the safety and efficiency of future events at Rogers Stadium.
This report was first published by The Canadian Press on July 2, 2025.
The meeting scheduled this morning aims to incorporate feedback from fans and community members regarding issues like crowd surges, long security lines, extended restroom wait times, and limited access to drinking water at Rogers Stadium, as well as addressing concerns about seat stability that were raised during the K-pop group Stray Kids' concert. Live Nation Canada is working with city officials, transit operators, and emergency services to make adjustments that will improve crowd control and overall fan experience at the venue in preparation for upcoming shows, such as those by British rock band Coldplay in 2025.
